MedSupply Partners — B2B Medical Distributor
24,500 SKUs migrated, $6-12K/year eliminated, Punchout live in one quarter
A 50-year-old medical supply distributor needed to migrate off end-of-life Magento 2.4.8, replace $6-12K/year TradeCentric middleware, automate 4-5 hours/day of manual order entry, and enable cXML Punchout for institutional buyers — all without disrupting active hospital accounts.
Challenge
Legacy Magento 2.4.8-p3 at end-of-life with no upgrade path. TradeCentric (PunchOut2Go) costing $6,000-$12,000/year as middleware. QuickBooks Desktop requiring manual data entry for every order. 24,500 SKUs across complex category hierarchies (6 levels). 4-5 hours daily spent on manual order processing. Email-based ordering with no procurement integration.
What we did
Migrated 24,500 SKUs to BigCommerce B2B Edition (consolidated to 9,585 products using variant architecture). Built custom cXML Punchout endpoints replacing TradeCentric entirely. Deployed Fowara's multi-tenant portal with SSO, pick tickets, and partial fulfillment tracking. Integrated QuickBooks Online Plus API for automated invoicing, payments, and sales order sync. Added AI chat agent (Claude Sonnet 4) for product lookup and order status.
Outcomes
- ✓ $6,000-$12,000/year in TradeCentric middleware costs eliminated
- ✓ 4-5 hours/day of manual order processing automated
- ✓ 24,500 SKUs migrated with automated integrity validation
- ✓ 4 institutional buyers on cXML Punchout (Prendio, Coupa, Ariba paths)
- ✓ Invoice accuracy improved from 92% to 99.8%
- ✓ Payment collection cycle reduced by 6 days
- ✓ 4-gate quality pipeline: code review, security audit, integration tests, E2E
Tech Stack
BigCommerce B2B Edition, ASP.NET Core, Azure App Service, Finbuckle Multi-Tenant, QBO Plus API, Claude Sonnet 4, Azure Communication Services, QuestPDF